{"id":11510,"date":"2023-07-17T09:58:03","date_gmt":"2023-07-17T06:58:03","guid":{"rendered":"https:\/\/www.verasmile.com\/?page_id=11510"},"modified":"2024-03-21T12:26:20","modified_gmt":"2024-03-21T09:26:20","slug":"nos-standards-de-qualite","status":"publish","type":"page","link":"https:\/\/www.verasmile.com\/fr\/nos-standards-de-qualite\/","title":{"rendered":"Nos standards de qualit\u00e9"},"content":{"rendered":"\n

Syst\u00e8me de management de la qualit\u00e9 ISO 9001\/2015<\/strong><\/strong><\/p>\n\n\n\n

Nous avons mis en place le syst\u00e8me de management de la qualit\u00e9 ISO 9001:2015 pour garantir \u00e0 nos patients des soins de qualit\u00e9 sup\u00e9rieure. Ce syst\u00e8me surveille et contr\u00f4le nos unit\u00e9s de service de mani\u00e8re proactive, en minimisant les erreurs et en poursuivant l’am\u00e9lioration continue. Notre objectif est d’atteindre le plus haut niveau de satisfaction des patients en nous mesurant et en nous am\u00e9liorant continuellement.<\/p>\n\n\n\n

En outre, le syst\u00e8me de management de la qualit\u00e9 ISO 9001\/2015 pour les soins dentaires s’int\u00e8gre parfaitement \u00e0 l’identit\u00e9 d’entreprise de Vera Smile en apportant une valeur ajout\u00e9e \u00e0 nos patients et \u00e0 nos employ\u00e9s. Il t\u00e9moigne de notre engagement \u00e0 mener des activit\u00e9s dentaires en Turquie dans le respect des normes et standards internationaux.<\/p>\n\n\n\n

Vera Smile a obtenu la certification du syst\u00e8me de management de la qualit\u00e9 ISO 9001\/2015 en octobre 2020 \u00e0 la suite de l’audit de certification du syst\u00e8me de gestion de la qualit\u00e9 ISO 9001\/2015 qui a \u00e9t\u00e9 couronn\u00e9 de succ\u00e8s. Nos \u00e9valuations annuelles n’ont r\u00e9v\u00e9l\u00e9 \u00e0 plusieurs reprises aucune non-conformit\u00e9 importante.<\/p>\n\n\n\n

Accr\u00e9ditation des \u00e9tablissements de sant\u00e9 et normalisation de la qualit\u00e9<\/strong><\/strong><\/p>\n\n\n\n

Au d\u00e9but du 21e si\u00e8cle, la Turquie a rapidement mis en \u0153uvre un vaste programme de r\u00e9forme des soins de sant\u00e9, comprenant des initiatives \u00e0 l’\u00e9chelle nationale pour distribuer du personnel m\u00e9dical comp\u00e9tent. La r\u00e9forme turque des soins de sant\u00e9 a rendu obligatoire l’accr\u00e9ditation des h\u00f4pitaux afin de normaliser la qualit\u00e9.<\/p>\n\n\n\n

Le minist\u00e8re turc de la sant\u00e9 a pris des mesures rapides pour accr\u00e9diter et normaliser les \u00e9tablissements de soins de sant\u00e9. Gr\u00e2ce \u00e0 la politique gouvernementale et \u00e0 la coop\u00e9ration active entre le minist\u00e8re turc de la sant\u00e9 et les \u00e9tablissements de soins priv\u00e9s, la Turquie est aujourd’hui l’un des trois pays qui comptent le plus grand nombre d’\u00e9tablissements de soins accr\u00e9dit\u00e9s. La clinique Vera est l’une des rares cliniques en Turquie \u00e0 avoir re\u00e7u une accr\u00e9ditation compl\u00e8te du minist\u00e8re turc de la sant\u00e9, ayant satisfait \u00e0 toutes les exigences d’accr\u00e9ditation.<\/p>\n\n\n\n

ISO 10002 Syst\u00e8me de satisfaction du client<\/strong><\/strong><\/p>\n\n\n\n

Conform\u00e9ment \u00e0 notre syst\u00e8me de management de la qualit\u00e9 ISO 9001, nous avons mis en place le syst\u00e8me ISO 10002 pour donner la priorit\u00e9 \u00e0 la satisfaction des patients et \u00e0 la r\u00e9solution des plaintes. Ce syst\u00e8me int\u00e9gr\u00e9 nous permet de r\u00e9pondre de mani\u00e8re coh\u00e9rente, rapide et appropri\u00e9e aux demandes des patients. Elle nous aide \u00e9galement \u00e0 identifier les tendances \u00e9mergentes, \u00e0 traiter les causes sous-jacentes des plaintes et \u00e0 am\u00e9liorer continuellement les services de notre h\u00f4pital.<\/p>\n\n\n\n

Notre h\u00f4pital est soumis chaque ann\u00e9e \u00e0 des audits de certification internationaux afin de garantir la conformit\u00e9 avec le syst\u00e8me de gestion de la satisfaction des clients ISO 10002. Cette certification t\u00e9moigne de notre volont\u00e9 d’offrir aux patients une exp\u00e9rience exceptionnelle.<\/p>\n","protected":false},"excerpt":{"rendered":"

Syst\u00e8me de management de la qualit\u00e9 ISO 9001\/2015 Nous avons mis en place le syst\u00e8me de management de la qualit\u00e9 ISO 9001:2015 pour garantir \u00e0<\/p>\n","protected":false},"author":1,"featured_media":11512,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":{"0":"post-11510","1":"page","2":"type-page","3":"status-publish","4":"has-post-thumbnail","6":"resize-featured-image"},"lang":"fr","translations":{"en":2234,"it":11140,"fr":11510,"es":11838,"pt-pt":12082,"de":12313,"ar":13480,"tr":13670},"yoast_head":"\nNos standards de qualit\u00e9 - Vera Smile<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment notre syst\u00e8me de management de la qualit\u00e9 garantit des soins de qualit\u00e9 sup\u00e9rieure et la satisfaction des patients. 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